Shipping

We offer shipping to eligible locations worldwide. Shipping rates and delivery times may vary depending on your location and the items you order.

Shipping Methods

We offer a variety of shipping methods to suit your needs, including:

  • Standard Shipping: Our most affordable shipping option.
  • Expedited Shipping: Faster shipping for a fee.
  • International Shipping: We ship to many countries worldwide.

Order Tracking

Once your order has been shipped, you will receive a tracking number. You can use this number to track the status of your shipment.

Returns

We accept returns within 5 days of the purchase date. Items must be in their original condition, unworn, and unwashed.

Return Process

  1. Contact Us: Contact our customer service team to initiate a return.
  2. Return Authorization: We will provide you with a return authorization number.
  3. Package Your Items: Pack the items securely in their original packaging.
  4. Include Return Authorization: Include the return authorization number in your package.
  5. Ship Your Return: Ship your return to the address provided by our customer service team.

Return Shipping:

  • Domestic Returns: You are responsible for the cost of return shipping.
  • International Returns: International return shipping costs are the responsibility of the customer.

Refunds

Once we receive your return, we will inspect the items. If the items are eligible for a refund, we will process the refund to your original payment method. Please allow [number] business days for the refund to appear on your statement.

Exchanges

If you would like to exchange an item, please contact our customer service team. We will do our best to accommodate your request.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale items
  • Custom orders
  • Gift cards
  • Perishable items

Additional Notes

  • If your order arrives damaged, please contact us immediately.
  • We reserve the right to refuse returns or exchanges for items that do not meet our return policy.

Contact Us

If you have any questions about our shipping or returns policy, please contact our customer service team at:

  • Email: tosteps5@gmail.com
  • Phone: +34 (612) 465 772